Thank you for shopping with Green Glow! We are committed to providing you with a smooth and reliable shipping experience. Please review our Shipping Policy carefully to understand how your order will be processed, shipped, and delivered.

1. Order Processing Time

• Processing Time: All orders are processed within [insert processing time, e.g., 1-2 business days]. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details. Please review the information carefully and contact us immediately if any changes are needed.

2. Shipping Methods and Delivery Times

• Standard Shipping: Estimated delivery time is [insert delivery time, e.g., 3-7 business days] after the order is processed.
• Expedited Shipping: Estimated delivery time is [insert delivery time, e.g., 1-3 business days] after the order is processed. Additional charges may apply.
• International Shipping: We offer international shipping to select countries. Delivery times for international orders may vary based on the destination and customs processing. Estimated delivery time is [insert delivery time, e.g., 7-21 business days] after the order is processed.

3. Shipping Costs

• Domestic Shipping: Shipping costs are calculated at checkout based on the shipping method selected and the delivery address.
• International Shipping: International shipping rates are calculated at checkout and may include additional customs duties, taxes, or fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping costs.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress on the carrier’s website. Please allow up to 24 hours for tracking information to become available.

5. Shipping Address

Please ensure that the shipping address you provide is accurate and complete. Green Glow is not responsible for delays or misdeliveries caused by incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us as soon as possible at [Your Email Address]. Changes to the shipping address may not be possible once the order has been processed.

6. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
• Restricted Items: Some products may not be eligible for shipping to certain locations due to regulatory restrictions. If your order contains restricted items, we will notify you and assist in finding a solution.

7. Lost or Stolen Packages

Green Glow is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the shipping carrier directly to file a claim. We recommend selecting a secure delivery location or requiring a signature upon delivery for added security.

8. Delayed or Damaged Shipments

While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as weather, carrier issues, or customs processing for international orders. If your shipment is delayed, we will do our best to assist you in tracking the package and resolving any issues.

If your order arrives damaged, please contact us within [insert time frame, e.g., 48 hours] of delivery at greenglowco1@gmail.com with your order number and photos of the damaged items. We will work with you to resolve the issue.

9. International Customs and Duties

For international orders, customs duties, taxes, and other fees may apply based on the destination country’s regulations. These fees are not included in the product price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees.

10. Cancellations

If you need to cancel your order, please contact us as soon as possible at greenglowco1@gmail.com . Cancellations are only possible before the order has been processed and shipped. Once the order is shipped, it cannot be canceled, and you will need to follow our return policy to return the items.

11. Contact Us

If you have any questions or concerns regarding this Shipping Policy or your order, please contact us at:

Green Glow
IBG Tech Society Branch, Lahore
greenglowco1@gmail.com 
+92 328 155 9902